Privacy Policy

Effective Date: April 5, 2026  |  Last Updated: April 5, 2026

1. Information We Collect

1.1 Information You Provide

• Full name, email address, and phone number
• Billing and shipping address (Lahore, Karachi, Islamabad, or other)
• Payment details (processed securely — card numbers are never stored)
• Account login credentials (username and password)
• Order history and purchase preferences
• Messages via Contact Us form or email
• Newsletter subscription preferences

1.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet)
• Pages visited, time spent, and navigation paths
• Referring URLs, clickstream data, and session tokens

1.3 Information from Third Parties

• Social media platforms (Facebook, Instagram, Twitter, YouTube)
• Payment processors and fraud prevention services
• Analytics providers (e.g., Google Analytics)

2. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. By continuing to use our site, you consent to our use of cookies. You may control preferences through your browser settings.

3. How We Use Your Information

• To process and fulfill your orders across Pakistan
• To create and manage your customer account
• To communicate about orders, returns, and support
• To send promotional emails and newsletters (if opted in)
• To personalize your shopping experience
• To improve our website through analytics
• To prevent fraud and unauthorized transactions
• To comply with legal obligations and resolve disputes

4. Sharing of Your Information

We do not sell, trade, or rent your personal information. We may share data only with:

4.1 Service Providers

• Shipping and logistics partners for Pakistan-wide delivery
• Payment gateway providers for secure transactions
• Email marketing platforms for newsletters
• Web hosting, analytics, and advertising platforms (Google, Meta)

4.2 Legal Requirements

We may disclose information if required by law, court order, or government authority.

4.3 Business Transfers

In case of a merger or acquisition, your data may be transferred as part of that transaction.

5. Data Retention

We retain your personal information as long as necessary for order fulfillment, legal compliance, and dispute resolution. Account data is kept for the lifetime of your account. You may request deletion at any time.

6. Data Security

• SSL/TLS encryption for all data transmitted on our site
• Secure payment processing — no card numbers stored on our servers
• Access controls and authentication for internal systems
• Regular security assessments and updates

No method of internet transmission is 100% secure. We encourage you to use strong passwords and protect your credentials.

7. Third-Party Websites

Our site contains links to third-party websites (Facebook, Instagram, Twitter, YouTube). These sites have their own privacy policies. We are not responsible for their content or practices.

8. Your Privacy Rights

You may have the following rights regarding your personal information:

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect their data. If you believe we have, please contact us and we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted here with a revised date. Continued use of our site after changes means you accept the updated policy.

11. Contact Us